How we plan your trip.
Six steps from the first phone call to the welcome-home email. No black box, no upselling — just a process that's earned us 5★ reviews from hundreds of travelers.
- 01
Discovery call
We start with a 30-minute call — no obligation, no fee. We learn who's traveling, your travel style, your investment range, the destinations on your shortlist, and what's worked or flopped on past trips.
- 02
Curated proposal
Within 5–7 business days, your advisor returns a tailored shortlist of itineraries, properties, ships, or safari camps with pricing — never more than three options at a time, so you actually decide instead of drowning.
- 03
Refine and book
We tweak the proposal until it's right, then book everything: flights, hotels, transfers, tours, restaurant reservations, theme park strategy, allergy notations, the works.
- 04
Pre-trip walkthrough
Two to three weeks before departure, you receive a final document and a walkthrough call covering check-in, packing, dining strategy, and any logistical curveballs.
- 05
On-trip concierge
Your advisor is reachable by phone, text, and WhatsApp the entire trip. We have re-routed flights at 3 a.m., relocated guests to better hotels mid-trip, and arranged emergency transport — quietly, on your behalf.
- 06
Welcome home
After you're back, we debrief — what worked, what didn't — and start a file on your travel preferences so the next trip is even better.
Before you call us.
- How long does it take to plan a trip?
- Most bespoke trips take 4–8 weeks of design and booking time. Complex multi-destination luxury trips (private safaris, multi-country Europe) can take 8–12 weeks. Cruise bookings are usually faster — often 1–2 weeks from discovery call to confirmed booking.
- Do you charge a planning fee?
- No. We do not charge a planning fee — for cruises, all-inclusive resorts, hosted group trips, or fully custom itineraries. Our compensation comes from the supplier at no extra cost to you.
- What if something goes wrong during my trip?
- Your advisor is reachable around the clock during your trip. We have re-booked flights at 3 a.m., relocated families to better hotels mid-stay, and arranged emergency medical evacuation — quietly and on your behalf.
- Do you plan corporate retreats, incentive trips, and nonprofit cruise fundraisers?
- Yes. Eric Riley leads our corporate, incentive, and nonprofit group practice. The discovery-call → curated-proposal → refine → book → on-trip concierge → debrief process is identical for these programs, but the proposal stage layers in group contract negotiation, multi-city air coordination, room blocks, private dining or event space, fundraising commission structures for 501(c) cruise fundraisers, and on-site logistics support. Programs range from 12-person executive retreats to association charters.
Same six steps — bigger groups, broader briefs.
Eric Riley applies this same process to corporate retreats, sales incentive trips, and 501(c) nonprofit cruise fundraisers — layering group contract negotiation, multi-city air, and on-site logistics into the proposal stage.
Ready to travel better?
Tell us where you're dreaming of, and one of our advisors will be in touch within two business days.
Mon – Fri 9 AM – 6 PM · Sat 9 AM – 5 PM